Grand Mercure Dubai City - Upscale hotels & resorts

- Frequently Asked Questions

Frequently Asked Questions


Where is Grand Mercure Dubai City located?

Grand Mercure Dubai City, formerly known as Grand Mercure Hotel & Residences Dubai is conveniently located near Dubai International Airport which can be reached within a 5-minute car journey.

What is the address of Grand Mercure Dubai City?

The address of Grand Mercure Dubai City is 61B Street 79841, Dubai, United Arab Emirates.

Which popular attractions are close to Grand Mercure Dubai City?

Grand Mercure Dubai City is in a central location near Dubai Festival City, La Mer Beach, Burj Khalifa, Dubai Mall, Mall of the Emirates and Gold & Spices Souk, as well as many other attractions and is only 2 minutes away from GGICO Metro station.

How long has Grand Mercure Dubai City been open? 

Grand Mercure Dubai City opened its doors to guests in August 2020.

What are some of the property amenities at Grand Mercure Dubai City?

Grand Mercure Dubai City is host to a variety of facilities including Wellness Spa, meeting, wedding and event facilities, a fitness centre, a kids’ play area and a restaurant, café and pool lounge.

What are some of the room amenities at Grand Mercure Dubai City?

Included in all rooms at Grand Mercure Dubai City is high-speed internet access and coffee and tea making facilities. Some rooms also include a multimedia hub, minibar and complimentary breakfast.

What food and drink options are available at Grand Mercure Dubai City?

Grand Mercure Dubai City has many food and drink options including Walima Restaurant, an all-day dining buffet serving Middle Eastern cuisine and offering a themed night buffet. Visit Qova Café for speciality coffee paired with a sweet treat or Huzza Pool Lounge for thirst-quenching drinks, healthy food and quick bites. Take in the views in the casual atmosphere of ARIA Rooftop Lounge Dubai.

Is parking available at Grand Mercure Dubai City?

Parking is available at Grand Mercure Dubai City for in-house guests.

Is there free Wi-Fi at Grand Mercure Dubai City?

Yes, the Grand Mercure Dubai City hotel offers complimentary Wi-Fi in public areas.

Are there opportunities to exercise at Grand Mercure Dubai City?

At Grand Mercure Dubai City, there is a fully equipped Fitness Centre which is open 24 hours, making it perfect to exercise during your stay.

Are any cleaning services offered at Grand Mercure Dubai City?

At Grand Mercure Dubai City, housekeeping services including cleaning are available upon request.

Does Grand Mercure Dubai City offer any business services?

Grand Mercure Dubai City offers nine immense meeting and events spaces complemented with state-of-the-art equipment; ideal for conducting business.

Does Grand Mercure Dubai City have a swimming pool?

Yes, the Grand Mercure Dubai City has pools on multiple floors in the luxury hotel. Guests have access to the mezzanine deck fitted with two discerning pools – a family pool and a kids’ pool – , providing great opportunity to swim for the whole family, as well as a stunning 9th-floor rooftop pool with beautiful views.

What spa treatments are available at Grand Mercure Dubai City?

Wellness Spa at Grand Mercure Dubai City offers bespoke spa treatments with a combination of indulgence and relaxation to leave you feeling refreshed and rejuvenated.

What are the check-in and check-out times at Grand Mercure Dubai City? 

At Grand Mercure Dubai City, check-in is at 14:00 and check-out is at 12:00. Add-ons for late checkout are available.

What is the phone number of Grand Mercure Dubai City?

You can contact Grand Mercure Dubai City by phone at +971 4 525 0000.

What is the email address of Grand Mercure Dubai City?

You can contact Grand Mercure Dubai City by email at ha103-re@accor.com.

How much does it cost to stay at Grand Mercure Dubai City?

Hotel rates vary depending on the selected room type and date, however, guests can find the best available rate directly on the Grand Mercure Dubai City website.

How can I get to Grand Mercure Dubai City from the nearest airport?

Grand Mercure Dubai City offers a complimentary airport shuttle drop-off service to Dubai International Airport which is located only a 5-minute drive away from the hotel. Our shuttle service goes to terminals 1 & 3 with specific timings.

Does Grand Mercure Dubai City offer any wedding venues?

Grand Mercure Dubai City offers wedding and event venues and a range of packages.

Are children allowed at Grand Mercure Dubai City?

Children are welcome at Grand Mercure Dubai City, a family-friendly hotel with a kid’s play park and other facilities to accommodate families.

Are there any children facilities at Grand Mercure Dubai City?

Grand Mercure Dubai City is a family-friendly hotel with a children’s pool, play area and floor fountains.

Is smoking allowed at Grand Mercure Dubai City?

Yes, smoking is permitted at Grand Mercure Dubai City but only in the dedicated areas. Our 5-star hotel offers smoking and non-smoking rooms, as well as provides outside smoking areas for guests.

Is Grand Mercure Dubai City dog friendly?

Unfortunately, pets are not allowed in Grand Mercure Dubai City.

What type of room can I book at Grand Mercure Dubai City?

There are a variety of rooms and suites at Grand Mercure Dubai City including Deluxe Rooms, Premium Rooms, Deluxe Suites, Premium Suites and 1 to 3-bedroom residences; the Dubai Suite, the Grosvenor Suite and The Grand Suite. See our luxury hotel rooms here.

What kind of breakfast is served at Grand Mercure Dubai City?

Breakfast is served at Walima Restaurant within Grand Mercure Dubai City between 6:30 and 11:00. We offer a concoction of international and local dishes freshly prepared for leisurely dining.

What are the health and safety procedures at Grand Mercure Dubai City?

Grand Mercure Dubai City is an ALLSAFE approved hotel with elevated hygiene & prevention measures to ensure your safety. The ALLSAFE label represents our new cleanliness & prevention standards and provides assurance that these standards have been met in our hotels.

What is the cancellation policy at Grand Mercure Dubai City?

The cancellation policy at Grand Mercure Dubai City is dependent on the room rate.

  • Flexible Rate: No cancellation charge applies prior to 18:00 (Local time) on the day of arrival. Beyond that time, the first night will be charged.
  • Non-Cancellable Rate: The due amount is non-refundable even if the booking is cancelled or modified.

Is Grand Mercure Dubai City wheelchair accessible?

Grand Mercure Dubai City is a wheelchair-accessible hotel. 

Does Grand Mercure Dubai City offer membership rewards?

Grand Mercure Dubai City is part of Accor’s Limitless Program, which offers discounts on rooms, dining and many more. Become a member today.

Is Grand Mercure Dubai City a sustainable hotel?

Yes, as part of the Accor hotel group, Grand Mercure Dubai City aims to provide a positive hospitality experience by bringing sustainable development into the sector and following various sustainable practices to ensure people and nature are at the core of their business model.

What sustainable hotel practices does Grand Mercure Dubai City follow?

At Grand Mercure Dubai City, while acknowledging room for improvements, we are strongly committed to providing guests with more sustainable stays. From reducing greenhouse gas emissions, resource consumption and single-use plastic, to sourcing food more responsibly as well as reducing food waste, including the preservation of the environment and local communities, we encourage sustainable initiatives to make each stay a contribution to the world.

Following our sustainability motto, ‘Discover. Explore. Preserve.’, we pay attention to minimise food waste by measuring it and adapting our breakfast offer to better manage quantities while sticking to providing delicious, fresh and creative food to our guests.

We also aim to reduce carbon emission by kindly asking guests to set their air conditioning between 24 and 26 degrees, since these use a substantial amount of electricity, leading to the production of greenhouse gases that contribute to global warming.

Our hotel has been working hard to replace single-use plastic completely and to find alternatives that are kinder to our environment. Certain room amenities have also been removed to minimise waste; these of course continue to be available upon request. To reduce water usage we have amended our cleaning policy regarding linens and towels during your stay; these are now customarily changed and replaced.

Please find our sustainability cards in your room for guidance.

Read more about our commitment towards sustainable hospitality.

Grand Mercure Dubai City ☆☆☆☆☆address

61B Street, 79841 Dubai
United Arab Emirates
Tel: +971 4 525 0000
Email: ha103-re@accor.com

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